1. Fourteen-day request period
You may request a refund within 14 calendar days of the purchase date shown on your Creem receipt. A pack with no credits consumed is eligible for a full refund. The refund is returned through Creem to the original payment method.
2. Unused packs only
A refund is available only for a pack purchased within the last 14 calendar days and from which no credits have been consumed. Once any credit from a pack has been used, that pack is no longer eligible for a refund.
If your account holds more than one pack, credits are consumed from the oldest pack first. A newly purchased pack therefore remains untouched until your older packs are used up, and its refund eligibility is preserved.
As a general rule, we do not deduct the payment-processing fees we incur in issuing a refund from the refund amount. This does not apply, however, where we determine the request to be abusive.
3. How to request a refund
Email [email protected] within the 14-day period. Include your DreamOddly username, the email used at checkout, and the Creem order or receipt number. We aim to respond within three business days. If approved, the refunded pack’s credits are removed and Creem sends the refund to the original payment method; posting time depends on the payment provider.
4. Abuse and payment disputes
We may deny or restrict a request where there is reasonable evidence of fraud, a false claim, repeated purchase-use-refund activity intended to avoid payment, manipulation of the credit ledger, or misuse of chargebacks. We may suspend associated accounts while investigating. This does not limit any non-waivable consumer right or any remedy required by law.
5. Statutory rights
This Policy is in addition to any mandatory refund, cancellation, or consumer rights that apply to you. Where those rights provide greater protection, they prevail.